How do we work?
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At ONE
STEP AHEAD each client/project is unique and we take great care in our
tailor-made approach for each training or coaching project, with an
absolute focus on achieving your pre-determined objectives and timing!
We make sure that the culture of your organisation is fully integrated
into each project we carry out for you. Through our experience and ‘no nonsense’ approach, we cearly map out your priorities, and make sure that our training/coaching sessions and the skills that go along with them are put into practice immediately. We always link the theory to practical examples and exercises. |
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Preparation
of the project
First and foremost we plan the necessary time to discuss your
objectives and the desired approach with you. This is done thoroughly
and in great detail, both for group sessions and for personal coaching.
Creation
of the project
After an in-depth preparation, we create a completely tailor-made
training/coaching programme. We create all the materials needed
(PowerPoint, hand-outs, information documents, evaluation documents,
feedback forms, etc.) and make sure we have a concise and clearly
defined plan/timeline for you.
For larger projects, we plan evaluation meetings at specific intervals
to further fine tune specific aspects.
Roll-out
of the project
An important point is the interaction and open dialogue throughout our
sessions. Because of the years of experience of our trainers/coaches,
we never lose sight of the pre-determined planning and the objectives
we have to reach.
Our thorough preparation enables us to seamlessly integrate the
background information we receive from your participants into our
training/coaching sessions.
Evaluation
of the project
At the end of the sessions we follow up with a detailed evaluation
report and we discuss any possible next steps with you.
After
care – ‘Repetition is the mother of all
skills !’
The follow up of our training or coaching is of extreme importance to
us. Through e-mails, telephone conversations and/or personal meetings,
we continue to guide the trainees towards achieving their personal
objectives.
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Since
April 2009 ONE STEP AHEAD is the proud holder of the Qfor quality label
for client satisfaction.
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